ICT Infrastructure








Command Centre & IT Helpdesk

Our help desk is a resource intended to provide the customer or end user with information and support related to a company’s or institution’s products and services. The purpose of our help desk is to troubleshoot problems or provide guidance about products or service such as computers, electronic equipment, security, hosted services or software. DNN usually provide help desk support to our customers through various channels such as telephone number, websites, instant messaging, or email. There are also in-house help desks designed to provide assistance to employees.

Cloud Hosting Services

Move to the cloud on your terms

There’s no one-size-fits-all journey to the cloud. You need the flexibility to choose any cloud or hybrid infrastructure that’s right for your business. DNN lets you store workloads anywhere you want, whether that’s completely in the cloud of your choice or in a hybrid scenario. Regardless of what you choose, DNN lets you manage it all from a single console.

Deliver the experience your users expect

Employees need a mix of SaaS, enterprise, web, and virtual apps to get work done. But they often find themselves juggling too many passwords and wasting 20% of their time2 looking for information across disconnected experiences. DNN makes it easy for people to find everything they need. Every app, desktop, and file — all together in one place, regardless of where they’re stored. Plus, users can install app on any of their devices for convenient access while on the go.

Keep your data secure

When you source cloud services from multiple vendors, you’re left with inconsistent security policies and fragmented access. DNN lets you monitor, regulate, and manage risk across all your cloud services with advanced security controls. Not only can you provide single sign-on (SSO) to all cloud apps, but you can control what actions users can take once signed in. Set policies to restrict things like copy/paste and downloads to secure company data. And keep users safe from web attacks by blocking risky websites.

Get bird’s eye visibility

Did you know that only 7% of businesses have good visibility of all critical data? Visibility across your cloud services isn’t just critical for protecting data — its key for spotting performance issues. DNN identifies potential latency issues and automatically redirects traffic so users can keep working without interruption. You can also set policies that prioritize bandwidth for certain applications or users.

Cyber Security Services

Improve your security posture.

The world of technology is continuously evolving, from the rise in the Internet of Things (IoT) through the adoption of Software as a Service (SaaS) over traditional in-house applications. And as technologies shift, so does the threat landscape. Yet many organizations adapt their technology without guidance or direction from IT, information security, procurement, or risk specialists.

As a Managed Security Services Provider (MSSP), we act as our client’s trusted go-to partner bringing advanced expertise in the current threat landscape. Let us become an extension of your team, whether seeking assistance with 24×7 network security monitoring, Virtual CISO Services, or Penetration Testing.

Data Centre Services

  • Design & Consulting
  • Floor Raising
  • Electrical Power Panels
  • Electrical Cables Infrastructure
  • Data Centre Lights
  • Earthing Network
  • UPS System & Cooling Systems
  • Fire Detection & Protection
  • Fire Suppression Systems
  • Temperature & Humidity Monitoring System
  • Water Detection System
  • Environmental monitoring system
  • Alarm Monitoring system
  • Cameras (CCTV)
  • Access Control
  • Time & Attendance
  • Server Cabinets
  • Generator
  • DB Boards
  • Cabling (Fibre/Copper)
  • Switches & Routers
  • Project Management

End User Computing

DNN End-user computing is about bringing the full digital workspace to life for an organization. It’s about looking holistically at the breadth of the end-user experience and considering all the systems required to accomplish the daily workload. Instead of building an individual Point of Delivery (PoD) for each desktop type, application, and database — consolidating these systems into a single platform delivers a more efficient user experience.

Given the scope of customer roles and responsibilities, any platform that is used to support an initiative should be intuitive, agile, scalable, and manageable. These features reduce the level of expertise required to keep up with the changing digital workplace. With this objective in mind, organizations are investigating how to use a hyper converged infrastructure (HCI) platform for the customer initiatives. Key to the success of the customer initiative is bringing the components of the platform to users and managers without requiring systems expertise, allowing a more fluid introduction of new technologies to end users.

A well-designed end-user computing strategy maps out how users can access the digital platforms they need to be productive, both on premises and working remotely. It includes the full range of tools necessary to complete their required tasks and considers how to enable future growth without disruption.

  • Desktop management services
  • IT desk support services
  • Desktop virtualization
  • Application management services
  • Collaboration services
  • Mobile device management services

IT Security Services

Today’s threat landscape is dynamic. The proliferation of disruptive technologies like mobile, social, cloud and big data has been increasingly impacting protection strategies. These technologies will continue to add to the complexity and drive the security needs of the IT infrastructure and information assets. They will also challenge integrity of current security controls and will risk enterprise data and intellectual property (IP). Thus, it’s important that businesses have a strategy to deliver effective enterprise security risk management and situational awareness using defense-in-depth strategies, monitoring, analysis and reporting.

At DNN Technologies we draw on our deep expertise of a large pool of experienced security professionals to offer IT security solutions that address the key challenges faced by enterprises today. Our IT security services aim to improve the agility, flexibility and cost effectiveness of the next generation needs of information security and compliance programs. We ensure a holistic risk driven approach for organizations with our solutions in the areas of identity and access governance, data protection, risk & compliance, threat management and mitigation (application, network & mobile) and cyber security monitoring & management.

Managed Security Operations Centre (SOC)

  • Log management and contextual analysis
  • Security Information and Event Management (SIEM)
  • File integrity monitoring
  • Configuration and asset management
  • Reporting on IPS events
  • Unified threat management

Network Services

Is your organisation looking for cost-effective ways to manage multiple suppliers, ensure robust network security, keep abreast of the latest technologies, control costs and support voice/data and fixed/mobile convergence?

Thanks to our strong heritage in telecoms and network services, we are well placed to help you intelligently manage your network, communication and collaboration infrastructure as you capitalize on the efficiency gains of unified communications, cloud computing and convergence.

Our network services extend from on-premise network design and optimization through to the global delivery of a fully hosted, cloud-enabled collaboration suite. For inter-site communications, we deliver a carrier-class network infrastructure combining cost competitiveness and security with high performance. An innovative alternative to traditional networks, our cloud connectivity services are based on an aggregate bandwidth pricing model. And our cloud communication services offer consumption-based voice and unified communication applications hosted in the cloud, including Hosted Voice over IP, Collaboration, Contact Centre and Mobile Device Management.

Managed Network Operations Centre (NOC)

  • Maximises up-time and firewall performance
  • Early warning of issues to prevent outages
  • Reduced fault resolution times
  • Spots abnormal patterns over time
  • Aids in capacity planning for business growth with real data
  • No CAPEX and training costs


  • Consulting Services
  • Transformation Services
  • Monitoring & Administration
  • Engineering Services
  • Architectures

Enterprise Networks

  • Service Provider Networks
  • Wireless Networks
  • Software Defined Networks

Storage Services

End-to-end storage analysis, design and support services that modernise, migrate and protect your data storage by replacing legacy systems with cohesive storage solutions. Many of the business functions now depend on data. When you are unable to store and backup this data effectively, you reduce the functioning of many of the business operations. Our storage services can help you reduce the complexity of data storage, modernize the infrastructure of storage, and optimize the existing systems. This implementation increases performance, reduces costs, decreases time lag, and even allows you to scale as and when required.

Data Migration

Migration to a new structure or environment such as cloud can be hectic. The unplanned outages, downtime, increased costs, and project drift everything can cause you a lot of stress, resources, and money. We plan, strategize, and implement to achieve a data storage system that is robust, reliant, consistent, and secure.

Data Backup

We implement a backup system to ensure that you don’t lose any of your data. Everything is backed up from time-to-time to secure your essential business information in case of a system glitch. This backup is responsive, which means you can retrieve it quickly and it is securely stored to prevent data breaches and bottlenecks.

Data Monitoring

It is imperative to monitor data for fast retrieval and alert responses. Our team achieves just that. Your backup and storage are monitored constantly to judge the loopholes or suspicious activities as soon as they arrive. This helps us keep the issues at bay and give you rapid, secure, and consistent data access at all times.

Unified Communications

DNN Unified Communications as a Service (UCaaS) Solutions

What are DNN Unified Communications as a Service Solutions?

DNN Unified Communications as a Service (UCaaS) platforms provide a broad range of communication and collaboration applications and services in the cloud. The three main capability areas UCaaS solutions cover are: voice/VoIP, audio and video conferencing, and instant messaging/chat. Many vendors also include team collaboration features, such as screen sharing or real-time document editing. Contact Center software may also be offered as a separate solution or add-on product.

Many vendors in the UCaaS space started out offering one type of communication tool, like Web Conferencing or VoIP software, and then expanded their cloud services to include other types of communication tools. As a result, there is a certain degree of overlap between UCaaS and these two software categories. Certain vendors may be more well known for their web conferencing and voice solutions, even if they also offer fully featured UCaaS platforms.

Other legacy unified communication (UC) vendors have had comprehensive unified communications solutions for a while, but many of these systems started out as on-premise solutions. Now, both vendors also offer unified communications delivered via the cloud.

DNN UCaaS Features & Capabilities

  • Instant message/chat
  • Presence Technology (makes it possible to locate and identify a computing device)
  • Audio, web, and video conferencing
  • Voice/VoIP technology
  • Team collaboration features (e.g. screen sharing)
  • Business email
  • Call recording
  • Centralized management
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