Unified Communications








Unified Communications

DNN Unified Communications as a Service (UCaaS) Solutions

What are DNN Unified Communications as a Service Solutions?

DNN Unified Communications as a Service (UCaaS) platforms provide a broad range of communication and collaboration applications and services in the cloud. The three main capability areas UCaaS solutions cover are: voice/VoIP, audio and video conferencing, and instant messaging/chat. Many vendors also include team collaboration features, such as screen sharing or real-time document editing. Contact Center software may also be offered as a separate solution or add-on product.

Many vendors in the UCaaS space started out offering one type of communication tool, like Web Conferencing or VoIP software, and then expanded their cloud services to include other types of communication tools. As a result, there is a certain degree of overlap between UCaaS and these two software categories. Certain vendors may be more well known for their web conferencing and voice solutions, even if they also offer fully featured UCaaS platforms.

Other legacy unified communication (UC) vendors have had comprehensive unified communications solutions for a while, but many of these systems started out as on-premise solutions. Now, both vendors also offer unified communications delivered via the cloud.

DNN UCaaS Features & Capabilities

  • Instant message/chat
  • Presence Technology (makes it possible to locate and identify a computing device)
  • Audio, web, and video conferencing
  • Voice/VoIP technology
  • Team collaboration features (e.g. screen sharing)
  • Business email
  • Call recording
  • Centralized management
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